- FREE shipping on orders over $75
- All other orders $7, unless you are rural, rural delivery charges will vary
- A signature is required on all orders over $75
All of our orders are processed and dispatched from Monday - Friday excluding public holidays and will take between 1-3 business days to arrive. Rural addresses may take longer. Any orders after 3pm on a Friday will be sent out Monday morning
- We currently deliver within New Zealand only
If your order doesn't arrive, take a look at the tracking details or email firstname.lastname@example.org
If you are a RURAL address and your parcel has been SIGNED FOR and hasn't arrived, please wait one more day as this can mean your postie has it onboard and they have signed for it.
If you are struggling with either of the above feel free to flick us an email at email@example.com
Go sweet spot - to ensure a safe and speedy delivery. GSS provides a stable of couriers for us to choose from which means we can get the fastest and most reliable couriers on the day.
ECO FRIENDLY packaging - from our courier bags to our environmental bubble wrap, everything your order comes packaged in can be recycled or composted, thats a WIN in our book. See what else we do to provide hair service and products that don't cost the earth sustainable salon
RETURNS, FAULTY OR DAMAGED ITEMS
If your item arrives damaged or faulty please contact us within 7 days by emailing firstname.lastname@example.org with a photo.
Our returns policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. At any time please don't hesitate to get in touch with us email@example.com the returns process should be easy for you not a hassle!
Our return address is 62 Ghuznee Street, Te Aro Wellington 6011, c/o Mane Salon, please use the return label provided to send the item/s back
Once your return is received we will send you an email to notify you that we have your returned item and that it meets our return policy requirements. We will then notify you of the approval or rejection of your refund, and if approved, your refund will be processed and a credit will be applied to your original method of payment.
We only replace items if they are defective and or damaged, if you need to exchange an item, send us an email at firstname.lastname@example.org to arrange this, or use the addressed return; included with your purchase.