At MANE Salon, we value your time and the time of our stylists. To ensure a smooth experience for all clients, the following policies apply to all bookings:

 

Deposits:

A deposit of 50% is required to secure all new clients bookings. If we do not receive your deposit within 24 hours of booking, we may cancel your appointment. 

 

Cancellation and rescheduling policy: 

We kindly require a minimum of 48 hours’ notice for any cancellations or appointment changes.

• If you provide 48 hours’ notice or more, your deposit is fully transferable or refundable.

• If less than 48 hours’ notice is given, your deposit will be retained to cover the reserved time.

Within 48 Hours – Rebooking Exception
If you need to change your appointment within 48 hours, we will do our very best to fill your original time slot using our waitlist.

• If we are able to rebook that time, your deposit may be transferred to your new appointment.

• While we will always try, this cannot be guaranteed.

 

Multiple Cancellations &/ No-Shows

If you cancel your appointment within 48 hours of your scheduled time, or miss two appointments without notice, future bookings will need to be paid in full at the time of booking to secure your appointment.

If you prefer not to prepay, we’re happy to add you to our cancellation list and contact you if a suitable last-minute appointment becomes available. Please note that in this case, we’re unable to hold appointments in advance.

 

Lateness: 

We understand that life can be unpredictable, and occasionally you may run late for your appointment. We will always do our best to accommodate you where possible; however, if you arrive more than 15 minutes late, we may need to shorten or reschedule your appointment to avoid impacting other clients. Please note that the full appointment fee may still apply in these circumstances.

 

Contacting Us

If you need to cancel or reschedule and cannot reach us by phone, please email us at office@manesalon.co.nz to ensure your request is received and recorded.
(Please note: we may not always be able to respond to voicemail messages during busy salon hours.)

 

We appreciate your understanding and support. These policies allow us to respect our stylists’ time and continue delivering the high-quality service MANE Salon is known for.

 

The Manies xx